What is Computer Telephony Integration (CTI)?
CTI stands for Computer Telephony Integration, or generally used for systems which allow you to control your phone with your computer. This usually works both ways, means the phone can control the computer and vice versa.
What are the advantages of CTI?
Connecting your phone with your computer creates a number of advantages. One use case is to initiate a call by mouse click directly from a CRM system (Customer Relationship Management) or from a database. On the other hand, users can see missed calls directly on their screen and can call back with just one click. Additionally, transfers and call recordings can be initiated via mouse click.
What different types of CTI are available?
There are a number of different CTI concepts out there. One concept is the so called First Party Telephony or Desktop CTI. This type of CTI can be further divided into two subcategories: it is called phone centric connections, when the phones provides the connection to the phone system. That means the computer is communicating with the phone and the phone with the phone system.
The other subcategory is Third Party Telephony or System CTI. This concept uses a central CTI server, which is connected to the phone system. There is no direct connection between phone and computer. All devices are connected via the local network (LAN). This is more complex than the phone centric connection, but it is more flexible.
Askozia and CTI
The Askozia CTI is different two the previous mentioned concepts, as the CTI is completely integrated into the Askozia phone system. It can be used on any platform (Windows, OSX and Linux) as it only needs a web browser and now additional software. The Askozia CTI works with all supported IP phones. Expected release date: September 2013.
Common Questions about IP Phone Systems, PBX and VoIP
- Best practices for secure VoIP telephony
- Connect multiple PBXs and IP phone systems
- Firewall for VoIP PBX
- High Availability for IP Phone Systems
- How can I save energy with Green VoIP and my IP PBX?
- How to do call recording with your IP PBX
- Inhouse vs. Hosted PBX
- IP Door Intercom Systems
- IP PBX for Agencies
- medical office pbx
- PBX for Law Firms
- Reasons to switch to an IP PBX phone system
- Smart Housing and public announcements via VoIP
- VoIP Telephony Glossary
- What analog interface cards are supported by AskoziaPBX?
- What are SIP or VoIP phones?
- What do FXS and FXO mean?
- What is a PBX Phone System?
- What is a softphone?
- What is a voicemail system?
- What is an IP PBX?
- What is BLF?
- What is Computer Telephony Integration (CTI)?
- What is Hot Desking?
- What is PRI?
- What is SIP Trunking?
- What is SIP?
- What is SIPS and SRTP?
- What is Unified Communications?
- What is VPN?
- What ISDN interface cards are supported by AskoziaPBX?
- Which SIP Status Codes do exist?
- Why is Askozia the easiest phone system?
- Why should you use Askozia PBX?