Terms and Conditions Askozia Hardware Shop

Terms and Conditions Askozia Hardware Shop

1. Conditions
Offers, services and sales of Askozia – plaintel GmbH – hereafter called Askozia – and via its website askozia.com are made only pursuant to these conditions.

2. Prices
Prices are subject to change without notice.

3. Taxes and duties
Prices exclude taxes and duties.

4. Privacy
The personal information you enter on this site will be used for the purpose you supplied the asked information for (info request and/or order of products/services).
Besides the above purpose Askozia uses the information in order to enhance our service to you. This information will not be supplied to third parties.

5. Shipping & Delivery
Shipping cost will be added automatically during checkout. Delivery time varies. Expect 7-10 working days within the EU after you’ve placed your order. Usually it takes less time.

6. Transport risk
The transport risk transfers to the customer once product is handed to the carrier. The shipping price charged by Askozia contains insurance for the shipment. Due to strict regulations in some countries, we cannot guarantee that customs does not confiscate your order. Please note that we do not take responsibility for orders confiscated by customs. Neither are we responsible for paying the applicable taxes and duties to customs.

7. Returns
When you are not satisfied with your purchase from our web shop you can return your products within 14 days. The conditions for returning your product are:

– this offer is only valid for a maximum of 1 appliances, not for quantity orders.
– return the complete product with all supplied accessories (like power supply, cabling, etc).
– return the product in its original box to Askozia within 14 days of delivery. As date of delivery we use the date as provided by our carrier.
– only undamaged and complete returned product are viable for refunding the purchase amount minus shipping costs.
– the shipping cost of returning the product is the responsibility of the customer.

8. Warranty
The warranty period is one year unless otherwise noted. At its discretion, Askozia may repair the product, replace it with an equivalent new or refurbished product, or refund the purchase price. The customer is responsible for backing up any data.

Excluded from warranty is any damage to the product caused by or resulting from:
a. normal wear
b. theft of parts, dislocations, an excessive dusty environment, neglect by the customer, dysfunctional power or network, exposure to chemicals, extreme conditions or injudicious use by the customer.
c. insufficient maintenance
d. repairs and/or modifications to the product which have not been carried out by Askozia or its forehand approval
e. (direct or indirect) errors or disruptions resulting from software are excluded from warranty.

If a product malfunctions within the warranty period the product is eligible for our RMA (Return Material Authorization) procedure.
If you think your product is malfunctioning and needs repair, please send an e-mail in English or German to support@askozia.com containing:
– name and address
– original order or invoice number
– description of the problem

Our support team will contact you by mail and/or phone with further instructions.

Please don’t ship anything to us without prior notice.

Returning for repair or replacement is based on the carry-in and return principle. If repair of your product is necessary you can send the product including relevant accessories like power supply to Askozia at the address at the bottom of this page. The shipping cost and risk of sending the package to us is solely the responsibility of the customer. Askozia will ship the repaired or replacement product to the customer if the RMA is accepted as a warranty issue.

Address to ship returned/RMA goods to:

Askozia – plaintel GmbH
Walter-Giesekingstr. 22
D-30159 Hannover

9. Liability
Askozia shall not be liable for any amount greater than the amount paid to it for the goods or services sold, in the event of any loss, cost or damage caused by, arising out of, or related to, the goods or services rendered. Customers sole and exclusive remedy in the event of an error or defect is limited to the correction of the error or defect by adjustment, replacement, or repair, at Askozia’s election. In no event shall Askozia be liable for direct, indirect, incidental or consequential damages, including lost profits and loss of data. The customer is advised to backup all data regularly.

10. Ownership
Goods and services supplied remain the property of Askozia until paid in full.

11. Payment terms
Payment is due before delivery.

12. Applicable law
German law is applicable on all deliveries, goods and services.