Call Control CTI Increases Your Efficiency
When Telephony is Crucial for Your Operation – Askozia Call Control is a CTI (Computer Telephony Integration), designed for all companies that handle high call loads. It helps to reduce response time and increase the operational efficiency of your team. Agents can complete more calls which means a reduction of hold time for customers. This way, customer experience is enhanced which contributes to the overall success of your business. Additionally, the intuitive Call Control reduces agent training time.
Sign in from any Device
Computer Telephony works on Mac, PC, iPhone, iPad and Android and is 100% web browser based. The Call Control CTI does not require you to install any additional software. To get started, you only need an AskoziaPBX installation and one Call Control license. One license allows unlimited users. Open a web browser on your PC, Mac or mobile device. Call Control will ask you to enter a four digit number on your IP phone to sign in.
Stay on Top of Things with CTI
Initiate, Answer and Transfer Calls via Mouse Click – No matter what IP phone you are using, Call Control allows you to control it with your computer or mobile device. When combined with a headset, you don’t even have to touch your phone anymore. Initiate, answer, transfer and mute calls with one click. Whenever a call comes in, a notification pops up within Call Control, indicating who’s calling. You can either answer the call directly or transfer it. Upon returning after you’ve stepped away from your desk, Call Control shows you all missed calls and the exact time that has passed since.
Busy Lamp Fields Included
Call Control offers two separate phone books, a company and a personal phone book. The centralized company phone book is available to every CTI user and is automatically updated when changed within Askozia. For all internal numbers listed in the company phone book, the available or busy status is indicated next to the name (BLF). The second phone book is the personal phone book which can be edited and personalized freely by every CTI user.