Call recording is a valuable tool for many companies and institutions, particularly when trying to improve the performance of their customer-facing staff.
It can be used for training, quality assurance, customer satisfaction monitoring and to satisfy legal requirements. This way not just call centers benefit from call recording, but also financial and legal services as well as educational and government institutions.
With AskoziaPBX, all calls can be recorded automatically, without user intervention. Automatic recording can be enabled on all external or internal calls for all extensions, or just for selected extensions. The built-in call recording archive allows you to access recordings per extension or per group, as well as to sort and download individual recordings or the entire archive via web or FTP.