The collaboration with Askozia was a success from day one. We can see which of our shops the customer is calling. This way we can customize our service and work even more goal-oriented.
Since the phone system was installed in early 2012, the Gartenfreunde team has successfully handled more than 20,000 calls.
With Askozia we replaced our old phone system in only one afternoon. We didn’t need any additional wires, as the computer network is now also used by the phones. To connect to the outside world, we are still using our ISDN lines. Our patients felt the difference immediately. They do not hear the busy signal anymore, in case all phones are busy, but are organized in a call queue to wait for a free receptionist. Besides, we are now saving money on the rent for our old phone system. This way the investment for the new IP phones pays off in a few months.”
When we’ve moved to a new office building in 2011 it seemed to be the perfect time to also switch to IP telephony and only have one set of wires for computers and phones.
Important for us is that our phone system doesn’t limit our growth. At the same time it has to be absolutely reliable to complete the professional appearance of our law firm. Askozia can handle all this magnificently and surprises with features like busy lamp fields which we didn’t dare to dream about with our old phone system.