World Class Support

No matter if you have questions regarding the installation, configuration or operation of AskoziaPBX, our support team has your back. If you are replacing your old phone system, we can also help you with the planning and integration of your new Askozia phone system. Our support team can help you via phone, email and remote desktop. We speak English and German. To get started, fill out the online form below, or send us the completed PDF form via email or fax to get started.

Planning

Integration

Troubleshooting

Prioritized Response

Support Options

  • Annual costs

    The subscriptions’ annual base cost is to be paid at the beginning of the support contract. On-demand hours (support without subscription) are billed right after performance. All prices you find on our web pages exclude any applicable VAT.

  • Hours included

    Support hours are invoiced in 15min increments.

  • Additional hours

    In case you need more support than the included contingent.

  • Email support

    No details available

  • Telephone support

    No details available

  • Remote desktop support

    No details available

  • Priority 

    Support is available within our business hours from Monday to Friday between 9:00-17:00 CET/CEST.

Support S

  • € 99
  • 1h
  • € 80
  • normal

Support M

  • € 299
  • 4h
  • € 75
  • medium

Support L

  • € 599
  • 8h
  • € 70
  • high

Support on Demand

  • 1h
  • € 120
  • by arrangement

* During our business hours, Monday to Friday, 9am – 5pm CET/CEST

 

I need support. What can I do?

 
Open a support ticket  Ask our community  Support FAQ & Wiki

Maintenance Options

Keep your AskoziaPBX up-to-date with our maintenance option. Continuously receive all major and minor updates for AskoziaPBX and additional software modules for an annual price.


Without the maintenance option you don’t receive updates beyond the next major release (e.g. 3.0, 4.0). If you like to update to the next major version in that case, you need to buy a new license. Of course, updates are not mandatory. Old software versions do not expire or stop working after a major release.


  • Annual costs

    The annual base cost is to be paid at the beginning of the maintenance contract. All prices you find on our web pages exclude any applicable VAT.

  • New features

    Receive all new features.

  • Software maintenance

    Receive performance and usability improvements.

  • Security improvements

    Receive fixes for security vulnerabilities.

AskoziaPBX

  • €49

AskoziaPBX + Add-ons

  • €99

*If you are running one or more addons (e.g. CTI, Call Flow Editor etc.) you have to select the “AskoziaPBX with addons” maintenance option.

**Maintenance has to be purchased together with an AskoziaPBX license or within 6 weeks after the purchase.

Choose Support Plan:

Support S€ 99
Support M€ 299
Support L€ 599
Support D€ 120/h

Updates:

AskoziaPBX€ 49
AskoziaPBX
+Addons
€ 99
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