Works on Mac, PC, iPhone, iPad and Android. 100% web browser based. No additional software required.
Askozia Call Control is a CTI (Computer Telephony Integration), designed for all companies that handle high call loads. It helps to reduce response time and increase the operational efficiency of your team. Agents can complete more calls which means the hold time of your customers is reduced. This way customer experience is enhanced, which contributes to the overall success of your business. Besides, Call Control helps to reduce agent training time.
No matter what IP phone you are using, Call Control allows you to control it with your computer or mobile device. When combined with a headset, you don’t even have to touch your phone anymore. Initiate, answer, transfer and mute calls with one click.
Call Control offers two separate phone books. The centralized company phone book is available to every CTI user and which is automatically updated when changed within Askozia. For all internal numbers listed in the company phone book, the available or busy status is indicated next to the name (BLF). The second phone book is the personal phone book which can be edited and personalized freely by every CTI user.
Whenever a call comes in, a notification message pops up within Call Control, indicating who’s calling. You can either answer the call directly or transfer it. Upon returning if you’ve stepped away from your desk, Call Control shows you all missed calls and the exact time that has passed since.
The Call Control CTI is 100% web browser based and doesn’t require you to install any additional software. To get started, you only need an AskoziaPBX installation and one Call Control license. One license allows unlimited users. Open a web browser on your PC, Mac or mobile device. Call Control will ask you to enter a four digit number on your IP phone to sign in.
Call Control works with all IP phones officially supported by AskoziaPBX and many more.
CTI allows you to initiate, answer, transfer and mute calls via mouse click.
Simply copy a phone number from any application via the clipboard and hit enter.
Available/busy status for all internal IP phones in your phone books.
The CTI shows you all missed calls at a glance and the exact time that has passed since.
With one click, Call Control automatically generates an email with all call information for you.
This phone book is administered centrally and is available to all CTI users.
Add your personal contacts to your favorites and call them with one click.
Search both phone books by name, no matter if first, last or even a partial match.