The Toolkit to Create the Phone System of Your Dreams
The Call Flow Editor is a magic tool kit that allows you to create the perfect phone system for your business. Completely integrated in Askozia’s web interface, you use drag-and-drop to combine over 70 modules to call flows. Incoming calls travel along the route of the call flow, depending on the conditions and crossings you have built.
With the Press Extension module, you can easily create IVR (Interactive Voice Response) menus. You’ve surely experienced those: “Press one for sales, press two for technical support….”
The Time Switch module allows you to activate and deactivate parts of a call flow active at a certain time of the day or day of the week. The flow will follow the green or the red label, depending on the time or day the call comes in. This is very useful to treat calls differently outside business hours. No matter if you provide an announcement, the chance to leave a voicemail or an interactive voice menu which directs callers to an emergency number. Show your customers that you care.
The call flow library includes a growing number of example call flows that you can use to get started in seconds. Here are a few popular examples.
Enterprise Features for Your Business
With the Queue module, you can create ACD queues with a single click. Simply add phones aka agents to a call queue, hit save and it is ready to be used. The best thing is, Askozia allows you to create as many ACD queues as you want. The Queue module can even do more. Agents can sign in and out of ACD queues, by pressing a button on their phones. Furthermore you can nest queues and choose between different call distribution models. For queues live statistics, check out the wallboard.
Each Call Queue also provides a real-time queue monitor called Wallboard. This is a website with real time statistics for each call queue. You can display this website on a screen in your call center. Additionally, you can export the statistics and further process them with a spreadsheet program of your choice.
Over 70 Modules Available
Answers a ringing channel.
Go to label 1(green) if condition one is true, or two label 2(red) if condition is false.
Leave a message and send it to the specified email address.
Manipulate the caller IDs of incoming calls.
Allows you to use multiple waiting music tracks within one call flow.
Change the path of a call flow by button press on your phone.
Create an ACD queue and define ring mode, global timeout, announcement frequency, wrap-up time and try interval.
Continues at this point when this extension has been entered.
Callers can authenticate themselves with a password.
Attempts to establish a new connection to an arbitrary phone number and then connects it to the call flow.
Hangs up a channel.
Hangs up the requested channel when a high priority call comes in.
Connects a phone to the existing call flow.
Sends the caller to voicemail.
Limits the number of simultaneous calls.
Sends an email to the specified email address.
Used with ‘Queue’. Establishes a connection to the selected extension.
Transfer calls within the call flow.
Waits the specified number of seconds before going to the next module.
Waits for a certain number of seconds of silence before going to the next module.
Plays Music-on-Hold for the specified number of seconds.
Checks if an extension is available. Can be used with ‘Switch’ or ‘If’.
Add notes to your call flow.
Indicate ringing to the caller.
Reads text. English only.
Says the digits in the selected language one by one.
Plays a sound file. Upload the file or record it with your phone.
Plays a tone. The list of available tones depends on the selected tone scheme (country).
Stops playing tones.
Indicates busy and waits for the caller to hang up.
Indicates congestion and waits for hang up.
Echos audio back to the caller.
Generates a constant 1004 Hz tone.
Goes to label one if condition is true, goes to label two if false.
Use the label were the condition is true, otherwise use the default label.
Call Flow continues with the module specified.
Sends arbitrary DTMF digits.
Used to clean up a call.
Call flow continues here if an invalid extension was entered.
Call flow continues here after timeout.
Can be used as a new start within the call flow.
Plays a sound file while waiting for an extension to be entered.
Waits for an extension to be entered.
Specify your own extension. Continues at this point when this extension has been entered.
Record everything which is said after this point.
Stop recording and send audio file to email address specified.
Select output language.
Create a variable with DTMF tones.
Execute a Linux shell command.
Execute an Asterisk command.
Connect the call flow to a MySQL database.
The call flow opens an action URL.
Send text to a certain log level.