The Call Flow Editor

The Toolkit to Create the Phone System of Your Dreams

What is a Call Flow?

The Call Flow Editor is a magic tool kit that allows you to create the perfect phone system for your business. Completely integrated in Askozia’s web interface, you use drag-and-drop to combine over 70 modules to call flows. Incoming calls travel along the route of the call flow, depending on the conditions and crossings you have built.

Voice Menus & IVRs

Increase the Efficiency of Your Team

With the Press Extension module, you can easily create IVR (Interactive Voice Response) menus. You’ve surely experienced those: “Press one for sales, press two for technical support….”

Call Flow Editor Time Module

Time Switch

Perfect Service After Business Hours

The Time Switch module allows you to activate and deactivate parts of a call flow active at a certain time of the day or day of the week. The flow will follow the green or the red label, depending on the time or day the call comes in. This is very useful to treat calls differently outside business hours. No matter if you provide an announcement, the chance to leave a voicemail or an interactive voice menu which directs callers to an emergency number. Show your customers that you care.

Template Library

Get Started in No Time

The call flow library includes a growing number of example call flows that you can use to get started in seconds. Here are a few popular examples.

Call Flow Editor Templates

Realtime Statistics

Enterprise Features for Your Business

ACD Call Queues

Professional Call Center Functionality

With the Queue module, you can create ACD queues with a single click. Simply add phones aka agents to a call queue, hit save and it is ready to be used. The best thing is, Askozia allows you to create as many ACD queues as you want. The Queue module can even do more. Agents can sign in and out of ACD queues, by pressing a button on their phones. Furthermore you can nest queues and choose between different call distribution models. For queues live statistics, check out the wallboard.

Real Time Queue Monitor

Surprise with call back service

Each Call Queue also provides a real-time queue monitor called Wallboard. This is a website with real time statistics for each call queue. You can display this website on a screen in in your call center. Additionally, you can export the statistics and further process them with a spreadsheet program of your choice.

Create Your Perfect PBX

Over 70 Modules Available

All Modules at a Glance

Answer

Answer

Answers a ringing channel.

Time Switch

TimeSwitch

Go to label 1(green) if condition one is true, or two label 2(red) if condition is false.

Record Email

Record Email

Leave a message and send it to the specified email address.

Caller ID name

Caller ID name

Manipulate the caller IDs of incoming calls.

MOH

Music On Hold

Allows you to use multiple waiting music tracks within one call flow.

path switch

Path Switch

Change the path of a call flow by button press on your phone.

Queue

Queue

Create an ACD queue and define ring mode, global timeout, announcement frequency, wrap-up time and try interval.

Extension 1 to 9

Extension 1 to 9

Continues at this point when this extension has been entered.

Authenticate

Authenticate

Callers can authenticate themselves with a password.

Extension

DialNumber

Attempts to establish a new connection to an arbitrary phone number and then connects it to the call flow.

Hangup

Hangup

Hangs up a channel.

SoftHangup

SoftHangup

Hangs up the requested channel when a high priority call comes in.

Extension

Extension

Connects a phone to the existing call flow.

Voicemail

Voicemail

Sends the caller to voicemail.

Max Calls

Maximum Calls

Limits the number of simultaneous calls.

Email

Email

Sends an email to the specified email address.

Queue Member

Queue Member

Used with ‘Queue’. Establishes a connection to the selected extension.

Transfer

Transfer

Transfer calls within the call flow.

Wait

Wait

Waits the specified number of seconds before going to the next module.

Wait for Silence

Wait for Silence

Waits for a certain number of seconds of silence before going to the next module.

Wait Music-on-Hold

Wait Music-on-Hold

Plays Music-on-Hold for the specified number of seconds.

Chan is Available

Chan is Available

Checks if an extension is available. Can be used with ‘Switch’ or ‘If’.

Note

Note

Add notes to your call flow.

Ringing

Ringing

Indicate ringing to the caller.

Text to Speech

Text To Speech

Reads text. English only.

Say Digits

Say Digits

Says the digits in the selected language one by one.

Playback

Playback

Plays a sound file. Upload the file or record it with your phone.

Playtones

Playtones

Plays a tone. The list of available tones depends on the selected tone scheme (country).

Stop Playtones

Stop Playtones

Stops playing tones.

Busy

Busy

Incdicates busy and waits for the caller to hang up.

Congestion

Congestion

Indicates congestion and waits for hang up.

Echo

Echo

Echos audio back to the caller.

Milliwatt

Milliwatt

Generates a constant 1004 Hz tone.

If

If

Goes to label one if condition is true, goes to label two if false.

Switch

Switch

Use the label were the condition is true, otherwise use the default label.

Goto

Goto

Call Flow continues with the module specified.

Send DTMF

Send DTMF

Sends arbitrary DTMF digits.

Hang up Extension

Hang Up Extension

Used to clean up a call.

Invalid Extension

Invalid Extension

Call flow continues here if an invalid extension was entered.

Timeout Extension

Timeout Extension

Call flow continues here after timeout.

Start Extension

Start Extension

Can be used as a new start within the call flow.

Background

Background

Plays a sound file while waiting for an extension to be entered.

Wait for Extension

Wait For Extension

Waits for an extension to be entered.

Press X

Press X

Specify your own extension. Continues at this point when this extension has been entered.

Record

Record

Record everything which is said after this point.

Record Stop

Record Stop

Stop recording and send audio file to email address specified.

Record Pause

Record Pause

Pause recording.

Record Unpause

Record Unpause

Unpause recording.

Select Language

Select Language

Select output language.

Read

Read

Create a variable with DTMF tones.

System

System

Execute a Linux shell command.

System

Command

Execute an Asterisk command.

SQL

SQL

Connect the call flow to a MySQL database.

Action URL

Action URL

The call flow opens an action URL.

Log

Log

Send text to a certain log level.